1. Your Rights Under the CPA
1.1 Cooling-Off Period for Direct Marketing (CPA Section 16)
If your purchase resulted from direct marketing (for example, promotional calls, SMS marketing, or direct email marketing), you may cancel the transaction within 5 business days after receiving the goods.
To qualify:
- Goods must be unused and returned in their original packaging and condition
- Return shipping costs will be for the customer’s account unless otherwise agreed
- Refunds will be processed within 15 business days after the goods are returned and inspected
1.2 Defective, Unsafe, or Incorrect Goods (CPA Section 56)
All goods sold by The Blue Dragon Fly include the CPA’s implied warranty of quality.
You may return goods within 6 months of delivery if the item:
- Is defective or unsafe
- Is not reasonably suitable for its intended purpose
- Does not match the description, images, or specifications provided
- Was incorrectly supplied
In these cases, you may choose one of the following remedies:
- Repair
- Replacement
- Full refund
No handling, collection, or return fees will apply where the item is confirmed to be defective or incorrectly supplied.
1.3 Change-of-Mind Returns
We understand that sometimes a product may not suit your space or preferences.
Unused and unopened items may be returned within 10 business days of delivery, subject to the following conditions:
- The item must be unused and in its original packaging
- The item must be in a resalable condition
- Proof of purchase must be provided
Please note:
- Return courier costs are the customer’s responsibility
- A reasonable handling or restocking fee may apply where permitted under the CPA
Refunds will be processed once the returned goods have been received and inspected.
2. How to Request a Return
To request a return, please contact us within the applicable return period.
Email: info@thebluedragonfly.co.za
Please include:
- Your order number
- Reason for the return
- Photos of the item if damaged, defective, or incorrect
We will respond within 2 business days with return instructions and the return address.
3. Return Shipping Costs
We Cover Return Costs If:
- The item is defective
- The wrong item was sent
- The item does not match the product description
Customer Covers Return Costs If:
- The return is due to a change of mind
- The return falls under the cooling-off period in Section 16
We recommend using a tracked courier service for all customer-arranged returns.
4. Non-Returnable Items
In accordance with CPA Section 20(2), certain items cannot be returned for hygiene or resale reasons once opened, used, or unsealed.
This includes:
- Kitchen towels
- Microfiber cloths
- Silicone spatulas and food-contact items
- Clearance or “Final Sale” items
- Custom-made, personalised, or specially bundled products
However, these items may still be returned within 6 months if they are defective, damaged on arrival, or incorrectly supplied.
5. Exchanges
Exchanges for a different colour, size, or style may be arranged subject to stock availability.
The same conditions and return timeframes listed above will apply.
6. Damaged Parcels on Delivery
If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and include clear photographs of:
- The packaging
- The shipping label
- The damaged item(s)
This helps us resolve courier-related claims as quickly as possible.
7. Wedding, Event & Bulk Orders
Special-order, event, or bulk décor purchases may involve customised sourcing or procurement.
Please contact us before placing large or event-based orders if you would like clarification regarding return eligibility, timelines, or cancellation terms.
8. Refund Processing
Approved refunds will be processed to the original payment method used during checkout.
Please allow up to 15 business days for the refund to reflect, depending on your payment provider or bank.
9. Consumer Rights & Disputes
We are committed to resolving concerns fairly, efficiently, and in line with the Consumer Protection Act.
If you are dissatisfied with the outcome of a complaint, you may contact:
- The Consumer Goods and Services Ombud (CGSO)
- The National Consumer Commission (NCC)
Contact Information
The Blue Dragon Fly
Email: info@thebluedragonfly.co.za